Yeah they and the police station aren't reliable ;)
I had the local fire department install my car seats before my daughter was born. I had them move my sons to the other side. Anyways they did it COMPLETELY WRONG!!! The seats were very loose and not secure at all. When I asked them about it they said that's how it was supposed to be! I had to redo them myself when I was 9 months pregnant and could barely fit in the back seat. I was pissed.