So i had a 19" flatscreen in my boys' room and i bought the extended warranty because i know how rough boys are. anyway the yellow video port stopped working so therefore they couldnt play thier ps2. i called the replacement center and explained it to them they said they would email me a label to send back and no need to send tv back as its too bulky. i didnt want to wait for them to send me a gift card so i sold thier broke tv for 75.00 and yes the buyer was aware of the defect and luckily i found one just like it at a bargain center for 99+tax. so all in all i was out 35.00 and i should be receiving my 176.00 gift card today or tommarrow...can we say shopping spree!