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Roxygurl
My poor fiancé and a question about hotels
November 16, 2012 at 9:29 AM
He had to go out of town for work and his plane didn't land till 11pm and he made reservations at a hotel (Sheraton) and told them his plane doesn't land till 11.

Well he gets there last night and they had overbooked the hotel and didn't have a room for him, he was understandably pissed but luckily the 4 points Sheraton across the street had room.

So my question. Can they do that and how often do they do that? I can't imagine making a reservation for a hotel room and finding out they gave your room away especially when you need to be up in 7 hours to get to the office.

Replies

  • CutieCrab
    November 16, 2012 at 9:30 AM
    Bump. Idk. But I understand why he's pissed.
  • twinmommy27
    November 16, 2012 at 9:31 AM
    It's never happened to us...DH is in hotels more then he's home.

    Did they get the room for him across the street for free?
  • Roxygurl
    November 16, 2012 at 9:32 AM
    He called me cussing and ranting and raving about midnight, I of course just listened and let him bitch.

    Quoting CutieCrab:

    Bump. Idk. But I understand why he's pissed.
  • Roxygurl
    November 16, 2012 at 9:33 AM
    Nope. They gave him a discount though I'm not sure how much, he's only there for 2 nights.

    Quoting twinmommy27:

    It's never happened to us...DH is in hotels more then he's home.



    Did they get the room for him across the street for free?
  • ff-princess
    November 16, 2012 at 9:33 AM

    they do it frequently.  he should have called that day and confirmed that he was guaranteed for late arrival, and what time he was guaranteed for.  then they would have been more likely to not give away his room.  they make money when someone pays for a room, if he wasn't there then they sell the room to someone else.

  • scoleman828
    November 16, 2012 at 9:34 AM
    Hotels lose reservations more often than it would seem. Never happened to me personally but, I have definitely heard of it.
  • UgtaBkdnMe
    November 16, 2012 at 9:35 AM

    It's because of the late check in. Hotels clerks are hotel clerks for a reason.

  • ff-princess
    November 16, 2012 at 9:35 AM

    oh, and tell him to be prepared for the hotel to charge at least an additional $50 to his card when he checks out, and those funds won't be released for up to 5 business days after.  I got royally screwed once by not knowing that, I had to charge a car service to the company to get to the airport since I didn't have extra cash for a cab.

  • Roxygurl
    November 16, 2012 at 9:36 AM
    Ill tell him to start confirming the day of but we've never experienced this before so he had no clue he needed to call them and confirm.

    Quoting ff-princess:

    they do it frequently.  he should have called that day and confirmed that he was guaranteed for late arrival, and what time he was guaranteed for.  then they would have been more likely to not give away his room.  they make money when someone pays for a room, if he wasn't there then they sell the room to someone else.

  • Roxygurl
    November 16, 2012 at 9:36 AM
    It's a company credit card.

    He travels at least once a week so they gave him a company card to pay for all his travel expenses.


    Quoting ff-princess:

    oh, and tell him to be prepared for the hotel to charge at least an additional $50 to his card when he checks out, and those funds won't be released for up to 5 business days after.  I got royally screwed once by not knowing that, I had to charge a car service to the company to get to the airport since I didn't have extra cash for a cab.

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