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OT- Americal girl doll! Defected?
February 10, 2013 at 2:28 PM

This past Christmas, my daughter received an American Girl Doll. These dolls are very pricey IMO at $120+ a piece! Now for this kind of money I would expect a perfect doll, am I right?

Anyways, when the doll came in, it has some scuff looking marks on it. So, I called the company and they immediately sent out a new one. Well, the new one came and it too had the same marks, but different spots. So, again I called the company and they sent out a 3rd doll. I am thinking by now, surly they will check this doll prior to sending to insure perfection. Long story short, It too has scuff marks on the body!!!!

I am just so aggravated that this pricey doll has obvious poor craftsmanship :(

Has anyone else had issue like this?

Not sure what to do. My daughter loves her doll, but of course we both our disappointed with the marks. Debating whether to demand a refund or at least a discount....


TIA :)

My American Girl Doll was...
  • Only group members can vote in this poll.
  1. 80% - Perfect
  2. 10% - Defected
  3. 10% - Defected, but sent a perfect replacement


  • AutymsMommy
    February 10, 2013 at 3:34 PM

    Huh. No, we haven't had that issue. Are they maybe getting scuffed during shipping? Honestly, my dd and her friends collect these dolls and I've never heard of anyone having this issue.

  • Rust.n.Gears
    February 10, 2013 at 3:36 PM
    Ours were all perfect. You can send the doll back for a new one. I would.
  • kirbymom
    February 10, 2013 at 4:11 PM

    Sorry, but we don't own one.  So here is a bump for you.  :) 

  • mem82
    by mem82
    February 10, 2013 at 4:51 PM

    Honestly, if Missie's doll had any scoffs we didn't notice. LOL

  • Clh1989
    by Clh1989
    February 10, 2013 at 4:53 PM
    We only have one but it doesn't have any scuff marks. I wonder if whoever is shipping yours is being rough with the box.
  • coala
    by coala
    February 10, 2013 at 5:19 PM

    My MIL orderd 4 different dolls at Christmas.  Only 1 of the 4 had defects.  She called and they sent her a new one that is absolutely perfect.  She bought a set of bitty twins and each of my girls an American Girl that looks similar to them, but is waiting a few more years before she gives them to the girls.  She wants to make sure they are old enough to care for a doll like that, but wanted to purchase before the prices went up again.

    I would call them back and ask for them to send another one.....hopefully someone can take a peak at it before it is shpipped to make sure it is defect free.  We have now had 5 dolls purchased from them and only one had defects and they took care of it immediately.

  • hipmomto3
    February 10, 2013 at 5:54 PM

    We've never received a defective AG doll. I'm surprised the trouble you've had - that is definitely frustrating! 

  • usmom3
    by usmom3
    February 10, 2013 at 7:11 PM

     I have never bought one but I would be POed if I had the same experience as you are having & I would let them know I would not be satisfied until I got a perfect one for the price or a discount because they cant get me a perfect one.

  • tuffymama
    February 11, 2013 at 8:05 AM
    I've not heard of people receiving repeat defective dolls. There are other dolls who look very similar (but cuter, IMO) to ADs, and start at $18 and up. $120 is an awful lot to pay for a doll for it to arrive in a defective condition three times in a row.
  • Boobah
    by Boobah
    February 11, 2013 at 10:49 AM
    That's crazy. I wonder how they are different from those dolls at target for $20. I just can't see why people spend so much. (That was not a knock at you, I am genuinely curious what the deal is. Lol)

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